Resolve the “login not recognized” iPhone Comcast app error

I downloaded the Comcast iPhone application excited to see what, if anything, it had to offer. I’ve become a bit jaded with Comcast over the years due to the lack of a real technology push.

I’ve always wanted set top box built-in picture-in-picture and the ability to set my DVR from the internet or my phone. My parents, who live 3500 miles away, have Comcast and built-in PIP but it’s borderline useless. The small picture is stuck in middle third of the screen in the same position if you had it in the corner of a standard definition TV. At least they have it.

I opened the Comcast app and it wouldn’t recognize my comcast.com login, which is my yahoo email address. I verified that I was using the correct login and pass yet the iPhone app still wouldn’t accept it.

I called Comcast and was initially told, “we only support login problems online and internet connection problems”. I explained to the rep that this was a Comcast provided service and she didn’t seem to understand that I wasn’t asking for support with my cell phone itself. After speaking with a manager, they found a buried ‘support request’ page for “comcast mobile”. I filled out this form and went to bed.

Today I tackled the problem again realizing that the support request I filled out last night might’ve been a complete waste of time. I figured that the iPhone app is requiring a comcast.net email which I had never configured or used. I called Comcast again and we reset my comcast.net email password and I verified that I could access it online.

A few minutes later I tried to login to the iPhone app using my comcast.net email and it finally worked.

Comcast, please fix this problem and train your support staff.

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One thought on “Resolve the “login not recognized” iPhone Comcast app error”

  1. I had the same issue, where i was trying to enter the application using my comcast.com login id (which was my hotmail ID). but in reality that is not at issue – but a requirement. To use the app or their SmartZone service online one has to have a comcast.net username and password. If you look at their login screen it says on top – ‘User your comcast.net username and password’. I guess its just a matter of communication.

    I wonder a lot of people are simply not aware of this cos they never used or had a comcast.net ID.

    But really getting a Comcast.net ID is great, it gives you access to a lot of cool services on the web. And the app is simply awesome after they launched Voicemail push notifications and remote DVR

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